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Notification of Rejected Payment

These templates are provided for operational guidance and may require adaptation to reflect jurisdictional requirements, tone-of-voice policies, and internal procedures.
These templates are provided for operational guidance and may require adaptation to reflect jurisdictional requirements, tone-of-voice policies, and internal procedures.


Why It Matters

Clear, consistent, and regulatory-aligned communication is essential when engaging with customers, counterparties, and VASPs during wire transfer exceptions. Whether you're requesting missing data, rejecting a non-compliant payment, or escalating a Travel Rule failure, having pre-approved language reduces operational friction and legal risk.



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